NSC SmartTeam is a bespoke field services app designed specifically for field engineers to provide customers with a single point of contact, improved transparency, and a better quality of service throughout the lifecycle of a project or activity.
NSC SmartTeam was developed with everyone in mind – our customers, our field engineers, and our Activity Assurance team. The app will simultaneously support our Activity Assurance team, who are responsible for tracking and helping our engineers during engagements while allowing both the field engineers and our customers complete transparency of location and status – wherever they are – anytime, anywhere.
NSC SmartTeam Features:
- Live chat – allows the field engineer and customer (and all project stakeholders) to communicate in real-time
- Map tracking - enables all observers of the activity to see exactly when the field engineer is due on-site, allowing everyone involved to plan the activity and start with confidence
- Push notifications - ensures all field engineers are reminded of their scheduled activity and any last-minute updates or changes
- Real-time updates - real-time status updates and in-app collaboration between the field engineer and all customer stakeholders (project manager, site contact, central engineer, delivery manager) increase logistical efficiency, ensuring any misunderstandings are avoided and time-sensitive information is shared automatically